Operations, Maintenance and Tolling (OMT)

Toll Operations

  • Increase revenue by capturing maximum incoming traffic
  • Protect revenue by minimizing exemptions and disallowing pilferages
  • Solicit customer feedback pro-actively
  • Hire the right skills and train, train and train!

Route Operations

  • Ensure pro-active patrolling
  • Provide comprehensive incident management
  • Work with performance targets on response time
  • Improve the quality of service from road users’ perspective

Routine Maintenance

  • Deliver preventive maintenance to enhance the asset life
  • Allow no encroachments
  • Efficiently undertake scheduled maintenance